Naperville Municipal Center | Naperville

The Naperville Municipal Center is the primary government facility for the City of Naperville, Illinois. It houses the city's administrative departments, public services, and civic meeting spaces. Here's a detailed breakdown:

Location and Contact

Address: 400 S. Eagle Street, Naperville, IL 60540

Phone: (630) 420-6111

The facility is located near the Naperville Riverwalk and is central to downtown Naperville. It's accessible by car, public transportation, and pedestrian routes.

Primary Functions

The Municipal Center serves as the city's hub for government operations and public service delivery. Departments located here include:

Mayor’s Office

City Council Chambers

City Manager’s Office

Finance Department

Utility Billing and Customer Service

Community Services

Transportation, Engineering & Development (TED) Department

Legal Department

Information Technology

Human Resources

Public Works administration

Police Department administrative offices

Hours of Operation

General Office Hours: Monday to Friday, 8:00 AM to 5:00 PM

Closed on weekends and major holidays

Specific Department Hours

Finance Department In-Person: Monday to Friday, 8:00 AM to 4:30 PM

Finance Call Center: Monday to Friday, 7:00 AM to 7:00 PM; Saturday, 8:00 AM to 12:00 PM

Building Permit Counter: Monday to Friday, 9:00 AM to 4:00 PM

Visitor Check-In and Security

As of late 2024, new visitor protocols are in place:

All visitors must check in at the Visitor Services Desk near the main entrance

Security staff verify appointments and offer assistance

No ID, sign-in, or metal detector screening is required

The building is fully accessible and ADA-compliant

Parking and Accessibility

Main Parking: Municipal Center Parking Deck at 400 S. Eagle Street

Visitor Parking: Designated spaces on the top level of the parking deck

Accessible Parking: Available in designated spots

Note: There is no public entrance from the lower level of the parking deck

Additional Features and Services

24-Hour Utility Payment Drop Box: Located on the lower level of the parking deck for after-hours payments

Community Meeting Rooms: Available for reservation by local groups and civic organizations

Lobby Display Space: Temporary displays (up to 14 days) available for government agencies with permission from the City Manager’s Office

The Naperville Municipal Center serves not just as a city hall but as a centralized resource for civic engagement, administrative functions, and community services. For up-to-date information on specific services or to make appointments, the city’s official website and main phone line are the best resources.